Shipping, Processing Times & Returns Policy

We are pleased to offer complimentary postage and returns for all orders within the UK. Items are shipped via Royal Mail Guaranteed by 1:00 PM service, ensuring secure and timely delivery.

Should you need to return an item, we will provide a prepaid label for the same service, making the process seamless and convenient.

For international orders, we utilize FedEx services, with shipping costs quoted on an individual basis to accommodate your specific requirements. Should you need to return an item, it must be returned using the same courier service, with shipping costs covered by the customer.

For further details or assistance with your order, please do not hesitate to contact us.

Processing Times:  

Each bespoke jewellery piece is meticulously crafted by our skilled artisans, ensuring exceptional quality and attention to detail. While lead times may vary, standard production is typically three to four weeks. However, we are always happy to accommodate where possible, taking into account workload, seasonality, holidays, or special events. If you require your order by a specific date, please let us know—we will do our utmost to meet your needs.